Terms of Service

Version: 2
Effective Date: 2025-12-22
Last Updated: 2025-12-22

Note: This is a legal document. Please read it carefully. If you have any questions, contact us at legal@pulseview.se

1. Acceptance of Terms

By accessing and using PulseView License Manager ("Service"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these Terms of Service, please do not use our Service.

2. About Us

PulseView License Manager is operated by a solo developer. This means:

  • The Service is developed, maintained, and supported by a single individual
  • Response times and availability may vary
  • We do our best but cannot guarantee enterprise-grade service levels
  • See our SLA document for realistic expectations about support and availability

3. Description of Service

PulseView License Manager is a software-as-a-service (SaaS) platform that provides license management and device management solutions. The Service includes:

  • License key generation and management
  • Device activation and monitoring
  • Customer account management
  • Support ticket system
  • Basic analytics and reporting

The Service is built on third-party infrastructure (Supabase for database and hosting, Stripe for payments) and relies on the availability and reliability of these services.

4. User Accounts

4.1 Account Creation

To use certain features of the Service, you must register for an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Maintain the security of your password
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use

4.2 Account Termination

We reserve the right to suspend or terminate your account if you:

  • Violate these Terms
  • Engage in fraudulent or illegal activities
  • Abuse the Service or other users
  • Fail to pay required fees

Upon termination, your access to the Service will cease immediately. We are not obligated to retain your data after termination.

5. License Grant

5.1 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.

5.2 Restrictions

You may not:

  • Copy, modify, or create derivative works of the Service
  • Reverse engineer, decompile, or disassemble the Service
  • Rent, lease, lend, sell, or sublicense the Service
  • Use the Service for any illegal purpose
  • Interfere with or disrupt the Service or servers
  • Attempt to gain unauthorized access to any portion of the Service
  • Use automated systems to access the Service (scraping, bots, etc.) without permission
  • Share your account credentials with others

6. Payment Terms

6.1 Pricing

Pricing for licenses is available on our website and may be changed at any time. For existing subscriptions, we will provide reasonable notice (typically 30 days) of any price increases.

6.2 Payment Processing

All payments are processed securely through Stripe, a third-party payment processor. By providing payment information, you authorize us to charge the applicable fees to your payment method through Stripe.

You agree to Stripe's terms and conditions for payment processing. We are not responsible for Stripe's policies or any issues with payment processing.

6.3 Subscriptions

For subscription-based licenses:

  • Your subscription will automatically renew unless cancelled before the renewal date
  • You can cancel your subscription at any time through your account settings
  • Cancellation takes effect at the end of the current billing period
  • No refunds are provided for the current billing period after cancellation

6.4 Refunds

Refund requests are subject to our Refund Policy. Please refer to our separate Refund Policy document for details. As a general rule, refunds are available within 14 days of purchase (Swedish/EU consumer law), but not guaranteed after that period.

7. Intellectual Property

The Service and its original content, features, and functionality are owned by PulseView Systems (the operator) and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain ownership of your data and content, but grant us a license to use, store, and process it as necessary to provide the Service.

8. User Data and Privacy

Your use of the Service is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices regarding the collection and use of your personal data.

We use third-party services (Supabase for data storage, Stripe for payments) and your data may be processed by these services according to their privacy policies.

9. Service Availability and Third-Party Dependencies

9.1 Service Availability

While we strive to maintain service availability, we cannot guarantee:

  • 100% uptime or uninterrupted service
  • Specific response times for support requests
  • That the Service will be error-free or bug-free

The Service may be temporarily unavailable due to:

  • Maintenance or updates
  • Third-party service outages (Supabase, Stripe, hosting providers)
  • Unforeseen technical issues
  • Force majeure events

9.2 Third-Party Services

The Service depends on third-party infrastructure and services:

  • Supabase: Database, authentication, and hosting
  • Stripe: Payment processing
  • Hosting providers: Infrastructure services

We are not responsible for outages, issues, or changes in third-party services. If a critical third-party service becomes unavailable or changes in a way that affects our Service, we will do our best to address it but cannot guarantee resolution or specific timelines.

10. Limitation of Liability

To the maximum extent permitted by Swedish law:

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

  • Loss of profits or revenues
  • Loss of data, use, goodwill, or other intangible losses
  • Business interruption
  • Loss of business opportunities
  • Loss or corruption of data
  • Costs of procurement of substitute services

Our total liability for any direct damages arising from your use of the Service shall not exceed the total amount you paid us in the 12 months preceding the claim. If you have not paid us anything, our liability is limited to SEK 0 (zero).

We are not liable for:

  • Your inability to use the Service
  • Unauthorized access to or use of our servers and/or any personal information stored therein
  • Interruption or cessation of transmission to or from the Service
  • Bugs, viruses, or other harmful code transmitted through the Service
  • Errors or omissions in any content displayed through the Service (including content from third-party websites)
  • Issues arising from third-party services (Supabase, Stripe, etc.) or third-party websites/content displayed through the Service
  • Acts or omissions of other users
  • Content displayed through the Service that originates from external websites or sources
  • Any consequences of displaying or failing to display external content

Important Note: The Service functions as a display/mirroring tool for web content. We do not create, modify, or control the content displayed. Any issues with displayed content are the responsibility of the content source, not us.

This limitation applies even if we have been advised of the possibility of such damages.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

  • Warranties of merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy, reliability, or completeness
  • Uninterrupted or error-free operation

We do not warrant that:

  • The Service will meet your requirements
  • The Service will be uninterrupted, secure, or error-free
  • Any defects will be corrected
  • The Service is free of viruses or other harmful components

You use the Service at your own risk.

12. Indemnification

You agree to indemnify and hold harmless PulseView Systems and its operator (the solo developer) from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Your content or data

This indemnification obligation will survive termination of these Terms and your use of the Service.

13. Termination

13.1 Termination by Us

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if:

  • You breach these Terms
  • You engage in fraudulent or illegal activities
  • You fail to pay required fees
  • We decide to discontinue the Service (with reasonable notice when possible)

13.2 Termination by You

You may terminate your account at any time by:

  • Cancelling your subscription (if applicable)
  • Contacting us to request account deletion
  • Simply ceasing to use the Service

13.3 Effect of Termination

Upon termination:

  • Your right to use the Service will immediately cease
  • You remain responsible for any charges incurred up to the termination date
  • We may delete your account and data (subject to our Privacy Policy and legal obligations)
  • Provisions that by their nature should survive (e.g., indemnification, limitation of liability) will survive

14. Changes to Service and Terms

14.1 Changes to Service

We reserve the right to:

  • Modify, suspend, or discontinue the Service at any time
  • Change features, functionality, or availability
  • Update or change pricing (with notice for existing customers)

14.2 Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by:

  • Email (to the address associated with your account)
  • Notice through the Service
  • Updating the "lastUpdated" date at the top of this document

Your continued use of the Service after such modifications constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using the Service.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Sweden, without regard to its conflict of law provisions.

15.2 Dispute Resolution

Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Sweden.

For consumer disputes, you may also:

16. Contact Information

If you have any questions about these Terms, please contact us:

As a solo operation, please allow 2-5 business days for responses.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, and SLA, constitute the entire agreement between you and PulseView Systems regarding the use of the Service and supersede all prior agreements and understandings.

19. Acknowledgments

By using the Service, you acknowledge that:

  • You have read and understood these Terms
  • You understand that this is a solo developer operation with inherent limitations
  • You accept the Service "as is" without warranties
  • You agree to the limitations of liability set forth herein
  • You are responsible for maintaining backups of your data

Thank you for using PulseView License Manager. We appreciate your business and will do our best to provide a valuable service within our means.

Questions about this document?

Contact Legal Team